Scotland’s Kingdom Group has signed a three-year contract with data insight company, Housemark.
The Fife-based housing association, which provides over 7,500 affordable homes across the East Central region, says the deal demonstrates its commitment to providing residents with the “best possible service”.
The deal gives Kingdom access to the full suite of Housemark’s data services, analytics, and networking opportunities.
Housemark will compile monthly and annual reports based on data supplied by hundreds of housing associations throughout the UK, which set out, in granular detail, how Kingdom Group has performed in comparison to its peers.
The information included in the reports will benchmark Kingdom across 15 key performance indicators. This will, it is said, provide the organisation with an accurate picture of where it sits within the market.
Key measures include customer satisfaction, the time taken to re-let empty properties, the cost-effectiveness of the services provided, and how quickly repairs are carried out.
Calum Kippen, Kingdom Group’s director of governance, performance and risk, said: “I’m excited that Kingdom Group will be working with Housemark, and am looking forward to finding out how we can use the insights it will provide to help us deliver better performance, both for our organisation and our customers.
“By comparing our performance to our peers locally and more widely in the sector we can confidently make decisions that will help us to achieve our strategic objectives. We’ll be better placed to make the right decisions at the right time so we can offer an even more efficient and effective service to our customers and deliver on our mission to provide more than a home.”
Dan Blake, chair of the Housemark’s Scotland Advisory Board, said: “The three-year contract will enable Kingdom Group to gain a greater understanding of where it ranks in comparison to its peers across a range of criteria, providing it with essential insights to ensure it is offering its customers the highest quality service and provision.
“We are confident that the breadth and depth of data Kingdom Group will now have access to will make a positive difference to the people it supports.”
Image credit: Stephen Dawson/Shutterstock
Read next: Regulator opens consultation on changes to social landlord fees
Are you a social housing professional? Sign up for a FREE MEMBERSHIP to upload news stories, post job vacancies, and connect with colleagues on our secure social feed.
