Resident Liaison Officer

£17 – £19 Per Hour

My client a Housing Association is an ambitious London based housing association with over 8,000 homes from Camden, Brent, Harrow & Watford.

Their purpose is to provide great homes for people in London and to support local communities to thrive.

You'll work closely with residents and colleagues to coordinate and deliver our ambitious and challenging satisfaction targets, and will be a key member of the Property Services Team. Your role will include writing reports, making recommendations on process changes and joint working with the Resident Engagement Team to assist in the renewal and development of feedback and engagement structures. You must be resident focused, possess excellent communication and problem solving skills, and able to respond effectively to ensure a high-quality service is always provided. We are looking for a passionate individual with a "can do" attitude who can model our values and has the desire to make a real difference.

Key Responsibilities:

– Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome

– To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments

– To deliver agreed targets within the service area

– Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary

– Communicating with residents / client throughout works program

– To promote value for money and continuous improvement within the service area.

– Liaise closely with Repairs Manager to assist in the smooth running of the assigned project

– Highlight any possible breaches of Health & Safety or unsafe working practices – Liaise with the various sections within the project department to help improve KPI's

Resident Liaison Officer Tennant Liaison Officer RLO TLO