Main Purpose of Role:
Operational management of the Direct Labour Repairs Teams to develop and achieve Resident Satisfaction, Financial and Key Performance Indicator targets with provision of accurate performance information to inform organisational service improvement.
Manage delivery of a diverse professional surveying and maintenance delivery function to maintain managed properties, meet statutory and corporate requirements, stakeholder priorities and best practice.
Ensure all Repairs meet regulatory and policy requirements and is integrated within the broader Property Services and wider Directorate functions
Management of Repairs work streams to achieve targets for agreed KPIs
•Report on, and be accountable for performance against targets through the management and governance structure
•Regularly monitor and review contractor performance to ensure standards are being met in line with agreed contracts, taking action where necessary in line with contractual obligations
•Identify and drive through continuous improvement opportunities to achieve efficiencies and generate income
•Manage and monitor the delivery of repairs Team budgets to ensure a value for money service is delivered to and for residents
Lead, develop, mentor and coach the Repairs Team
•Oversee the day to day management of Repairs staff, including the distribution of workload across the teams.
•Set clear objectives and facilitate appropriate development opportunities in order to motivate and enhance the skills of the team (and wider staff) to achieve a consistent, seamless service to the business.
Develop and maintain effective working relationships with all internal and external customers
•Work with and develop existing partnerships with Councillors, Agencies and other external bodies.
•Demonstrate and role model appropriate communication with residents and stakeholders in relation to all Void and Disrepair requirements and activities, delivering effortless interactions.
•Develop and implement effective resident engagement, reporting regularly on performance to Panels, Boards and Residents groups as required.
•Build effective professional relationships, management and reporting structures with third party consultants and contractors to ensure best value for money is achieved
•Work collaboratively with the wider Property Services Team and other Directorates to ensure services provided to residents are consistent, of exemplar standard and compliant with legislation and regulatory requirements
•Provide training and any required support tools in order to coach and equip individuals with appropriate business knowledge and skills. Establish the team as a centre of excellence for Repairs,
•Manage any performance related issues in a professional, proactive and effective manner, supporting other managers with escalated incidents
•Ensure that all one to ones and performance conversations and team meetings are conducted, and recorded, with all direct reports on a regular and agreed basis
•Contribute as a key member of the Repairs Management Team and work collaboratively with other managers within Property Services and across the wider Directorates.
Delivery and operational management of the Repairs Team
•Lead the operational delivery of the Repairs Team to deliver High quality Repairs to our resident
•Proactively plan and monitor the Repair workflow to maximise productivity and minimise average jobs per day
•Regularly review the specifications and quality of Repair work undertaken by the team to ensure the service is aligned with the income and expenditure account and commercially driven.
•Review and analyse Resident Satisfaction, post inspection and quality assurance data to identify opportunities for continuous improvement.
This job description is not exclusive or exhaustive. It is intended as an outline indication of the areas of activity and can be amended in the light of the changing needs of the organisation